Under the Texas Utilities Code, customers have a right to confidentiality in government-operated utilities. Customers can request that their personal information and information related to their volume of utility usage be kept confidential.
- Holds back some information that would normally be subject to Public Information Requests.
- Adds an extra layer of security to your account that helps prevent unauthorized access.
The City of Lakeway understands the importance of personal privacy and only discloses information as is permitted by State law.
How to Request Confidentiality
To request confidentiality, download, print, complete, and mail the Right of Confidentiality form to the address provided on the form.
Download the Customer Rights and the Confidentiality Request form (pdf)
If you have requested confidentiality in the past, you do not need to submit another request.